Shipping policy

At Tanzua.com, we understand that receiving your purchased products promptly and in perfect condition is of paramount importance. This is why we have established a comprehensive shipping policy that is designed to ensure your shopping experience with us is as smooth and hassle-free as possible.

Same-Day Shipping: We strive to process and ship all orders placed before [insert cut-off time] on the same day. Orders placed after this time will be dispatched the following business day. Please note that same-day shipping applies only to orders within [specific regions or cities based on your logistics capability].

Delivery Time: While we endeavor to deliver your orders as quickly as possible, the actual delivery time will depend on your location and the specific product ordered. Generally, you can expect your order to arrive within [insert estimated time frame].

Shipping Fees: Shipping fees vary based on the size and weight of the product, as well as the delivery location. These fees will be calculated and displayed at checkout. Please note that for orders above a certain value or within certain regions, we offer free shipping.

Delivery Tracking: After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on our website.

Product Packaging: All our products are carefully packed to ensure they reach you in perfect condition. In the event that you receive a damaged product, please contact our customer service team immediately.

International Shipping: At present, we only ship within Tanzania. We're continually expanding our services, so stay tuned for updates on international shipping.

Delivery Issues: If you experience any problems with your delivery, such as non-receipt of the item or receiving the wrong item, please contact our customer service immediately. We will work diligently to resolve the issue.

We ask our customers to provide accurate shipping details and contact information to ensure a successful delivery. If there are any changes in the shipping details, kindly notify us as soon as possible.

Tanzua.com is committed to providing a seamless shopping experience from the moment you place your order to the moment it arrives at your doorstep. If you have any questions regarding our shipping policy, feel free to contact our customer service team.

Thank you for choosing Tanzua.com, your one-stop-shop where quality meets affordability.